About the Series
The stories organizations learn to inhabit.
Workplace life requires continual interpretation. We interpret a supervisor's silence, a colleague's question, an employee's hesitation, a disappointing decision, and the feedback offered during a performance conversation. Because we rarely know the full meaning of an interaction, we construct stories that help us understand what happened.
These stories may protect dignity, competence, authority, belonging, or a coherent sense of who we are. They may help us recognize genuine harm or find language for an experience that has been difficult to explain. They may contain important truth while still remaining incomplete.
Over time, the stories people repeat begin doing more than interpreting experience. They shape how people listen, respond, evaluate one another, and anticipate what future communication will accomplish. A private interpretation can become a reputation. A reputation can become an expectation. An expectation can become part of the communication ecology others must inhabit.